Refund & Cancellation Policy

OffrStack is operated by Heberer Homes, LLC d/b/a OffrStack. This policy explains how cancellations and refunds work for subscriptions.

30-Day Money-Back Guarantee

If you are not satisfied with OffrStack within the first 30 days of your initial paid subscription, email us at the address below and we will refund the full amount of that initial payment, no questions asked.

Cancellation

You can cancel your subscription at any time from the account page. Your access remains active through the end of the current billing period, and your subscription does not renew after that.

Cancellation does not, by itself, generate a refund for the current billing period beyond the 30-day guarantee window. Annual subscriptions cancelled mid-term will continue running through the paid period.

What Is Not Refundable

• Subscription periods after the first 30 days of your initial subscription;
• Add-on credits or one-time charges that have already been consumed (e.g., property analyses, dispo packets generated);
• Subscriptions terminated for violation of the Terms of Service.

How to Request a Refund

Email drewheberer@gmail.com from the address associated with your account. Refunds are processed back to the original payment method through Stripe and typically appear on your statement within 5–10 business days.

Disputes

Before initiating a chargeback or payment dispute, please email us. We aim to resolve every issue directly within 48 hours.

Contact

Heberer Homes, LLC d/b/a OffrStack
Iowa, USA
drewheberer@gmail.com